Hey there, rock ‘n’ roll fans! At New BuyRockNRoll, we’re all about bringing you the coolest officially licensed music collectibles. From AC/DC to Britney Spears, we’ve got the goods. Check out these FAQs to get the lowdown on shopping with us. Rock on!
Products & Orders
Q: What kind of products do you sell?
A: We specialize in exclusive, officially licensed music collectibles, including statues (like KnuckleBonz), Funko Pop! figures, and memorabilia from artists such as The Beatles, Elvis Presley, Biggie Smalls, and many more. Our items are authentic and perfect for hardcore fans and collectors.
Q: How do I place an order?
A: Just browse our menu by artist or brand, add your favorite items to the cart, and proceed to checkout. It’s easy—like scoring a front-row ticket to a concert!
Q: Are your products officially licensed?
A: Absolutely! We only sell authentic, officially licensed collectibles. We double-check every item to ensure it’s the real deal, so you can showcase your fandom with pride.
Shipping & Delivery
Q: Where do you ship?
A: We ship worldwide to all rock ‘n’ roll fans, except Asia and some remote areas due to logistics. From the US to Europe, we’ve got you covered!
Q: What are your shipping options?
A: We offer two ways to get your gear:
– Standard Shipping: $12.95 via DHL or FedEx. Processed in 1-2 days, delivered in 10-15 days after shipping.
– Free Shipping: For orders over $50, via EMS. Processed in 1-2 days, delivered in 15-25 days after shipping. Perfect for big hauls!
Q: How long does delivery take?
A: Delivery times are estimates: 10-15 days for standard shipping and 15-25 days for free shipping after processing (1-2 business days). Note: Customs or holidays might cause delays, but we work with top carriers to keep it smooth.
Q: Will I get a tracking number?
A: Yes! Once your order ships, we’ll email you a tracking number. It’s like having a backstage pass to your delivery—you can follow every step of the journey.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. Secure and easy, so you can focus on building your collection without any hassle.
Q: Is my payment information secure?
A: Totally! We use trusted payment gateways to keep your data safe. Shop with confidence and rock on worry-free.
Returns & Refunds
Q: What is your return policy?
A: Not happy? No worries! We offer a 15-day return policy from the date you receive your item. Just email us at [email protected], and we’ll help you out. Your satisfaction keeps the rock spirit alive!
Q: How do I start a return?
A: Reach out to our team at [email protected] with your order details. We’ll guide you through the process and get things sorted ASAP.
Account & Contact
Q: How do I contact customer service?
A: Email us at [email protected]. We’re here to help you rock your collection!
Q: Where is New BuyRockNRoll based?
A: We’re located at 4259 Straford Park, Winchester, US 40391. Feel free to reach out if you have any questions—we love hearing from fans!
Still have questions? Don’t hesitate to contact us. Keep rocking and collecting!