Hey there, rock ‘n’ roll fans! At New BuyRockNRoll, we want you to be 100% stoked about your music collectibles. But we get it—sometimes a product might not hit the right note. Don’t worry; our returns and exchanges process is as smooth as a classic riff. Read on to learn how we can help you rock on with confidence!

1. Return & Exchange Window

You can return or exchange most items within 15 days of receiving your order. Please note that all returned items must be in original, unused condition with tags and packaging intact. We can’t accept returns or exchanges on items that show signs of wear or damage.

2. Non-Returnable Items

To keep the music playing fair, some items are non-returnable due to their nature:

  • Any opened or used collectibles (e.g., unsealed action figures or damaged packaging).
  • Personalized or custom-made products (e.g., engraved items or special orders).
  • Items from limited edition or exclusive runs (e.g., rare artist series like Aggronautix or Blitzway collectibles, if specified at purchase).

If you’re unsure, just reach out to us at [email protected] before returning.

3. How to Initiate a Return or Exchange

Follow these steps to get the process rolling:

  1. Contact Us: Email us at [email protected] within 15 days of receipt. Include your order number and reason for return/exchange.
  2. Wait for Approval: We’ll respond within 2 business days with a return authorization and instructions.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to our address (provided in the approval email). Note: Return shipping costs are the customer’s responsibility, unless the item was defective or incorrect.
  4. Inspection and Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days.

4. Refund Timelines and Methods

After we approve your return:

  • Refund Time: Refunds are processed within 5-7 business days after we receive the item. The funds may take additional time to appear in your account, depending on your payment method (e.g., 3-5 days for credit cards, up to 10 days for PayPal).
  • Refund Method: Refunds are issued to the original payment method (e.g., Visa, MasterCard, JCB, or PayPal). If you paid with PayPal, the refund will go back to your PayPal account.

Exchanges will be shipped out once the return is received and processed. Shipping times for exchanges follow our standard delivery estimates (10-25 days, depending on the method).

5. Return Shipping Address

Ship returns to:

New BuyRockNRoll
4259 Straford Park
Winchester, US 40391

Please include your order number on the package to ensure speedy processing.

6. Return Request Template

Use this template to email us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello New BuyRockNRoll Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name] Reason: [Please specify reason, e.g., defective, wrong item, etc.] I have read and agree to the Returns & Exchanges Policy.

My contact information is:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you,
[Your Name]

7. Questions?

If you have any questions, hit us up at [email protected]. We’re here to help you keep rocking without a hitch!

Thanks for shopping with New BuyRockNRoll—where your music passion meets our commitment to excellence!