Hey, rock ‘n’ roll enthusiasts! At New BuyRockNRoll, we’re all about delivering your favorite music collectibles with speed and care. But we know that sometimes things might not go as planned. No sweat! Our Shipping & Returns policy is designed to keep you rocking with confidence. Check out the details below to learn how we handle deliveries and returns.

Shipping Information

We ship globally (excluding Asia and some remote areas) to bring your music passion right to your doorstep. Hereā€™s how we roll:

  • Order Processing Time: 1-2 business days after payment confirmation.
  • Standard Shipping: Via DHL or FedEx. Delivery within 10-15 days after shipping. Shipping cost: $12.95.
  • Free Shipping: For orders over $50, via EMS. Delivery within 15-25 days after shipping.

Note: Delivery times may vary based on your location and customs processing. Track your order with the details we provide!

Returns & Exchanges

We want you to love your collectibles as much as we do. If somethingā€™s off, hereā€™s our hassle-free process:

1. Return & Exchange Window

You can return or exchange most items within 15 days of receiving your order. Items must be in original, unused condition with all tags and packaging intact. We canā€™t accept returns for items showing wear or damage.

2. Non-Returnable Items

To keep the music fair, some items are non-returnable:

  • Opened or used collectibles (e.g., unsealed action figures or damaged packaging).
  • Personalized or custom-made products (e.g., engraved items or special orders).
  • Items from limited edition or exclusive runs (e.g., rare artist series like Aggronautix or Blitzway collectibles, if specified at purchase).

Unsure? Reach out to us at [email protected] before returning.

3. How to Initiate a Return or Exchange

Follow these steps to get the process rolling:

  • Contact Us: Email us at [email protected] within 15 days of receipt. Include your order number and reason for return/exchange.
  • Wait for Approval: Weā€™ll respond within 2 business days with a return authorization and instructions.
  • Ship the Item: Pack the item securely in its original packaging and ship it to:
    New BuyRockNRoll
    4259 Straford Park
    Winchester, US 40391
    Include your order number on the package. Note: Return shipping costs are your responsibility, unless the item was defective or incorrect.
  • Inspection and Processing: Once we receive and inspect the item, weā€™ll process your refund or exchange within 5 business days.

4. Refund Timelines and Methods

After we approve your return:

  • Refund Time: Refunds are processed within 5-7 business days after we receive the item. Funds may take additional time to appear in your account (e.g., 3-5 days for credit cards, up to 10 days for PayPal).
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Exchanges are shipped once the return is processed, with delivery times following our standard estimates.

5. Return Request Template

Use this template to email us at [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello New BuyRockNRoll Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name] Reason: [Please specify reason, e.g., defective, wrong item, etc.] I have read and agree to the Returns & Exchanges Policy.
My contact information is:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number] Thank you,
[Your Name]

Questions?

If you have any questions, hit us up at [email protected]. Weā€™re here to help you keep rocking without a hitch!

Thanks for shopping with New BuyRockNRollā€”where your music passion meets our commitment to excellence!